We are proud to announce Fix My Strata, your new source for strata information you can trust. Our goal is to provide valuable information to strata owners and managers about how to fix strata property. Read to learn more about who we are, resources available now and resources coming soon.
Don't let your AGMs be a flop! Learn how to elevate your meetings and build stronger relationships with your clients.
When banks introduced ATMs, they slashed transaction costs by 75% and improved customer satisfaction—yet employment actually increased. Fifty years later, strata management faces the same opportunity. Technology can reduce operating costs, boost margins, and eliminate email overload, all without cutting staff. The ASM revolution is here.
This article emphasises the critical role of timely Annual General Meetings (AGMs) in effective strata management. It argues that a organised AGM diary is a key indicator of a well-run strata management business. The article outlines common challenges in scheduling and conducting AGMs and provides practical solutions to overcome these obstacles. By sharing expert insights and real-world examples, this piece aims to assist strata managers in improving their AGM processes and ultimately enhancing overall strata management practices.
For forty years, the strata industry's answer to dysfunctional committees has been the same: education. This October, NSW mandates compulsory training for committee members. Other states are thinking of doing the same. I think it will backfire, and there's solid psychological science to explain why.
Simplify issuing quotes and work orders with our SOP for strata managers. Avoid common pitfalls, streamline your process, and reduce WHS liability with practical solutions and best practices.
Discover how to stand out in the competitive search for strata management talent, where staff turnover is at an all-time high. With 15 million Australians on LinkedIn, it's the perfect platform to showcase your company culture and attract top talent. Learn the latest tips, including how to avoid buzzwords and make your LinkedIn profile shine in 2024. Keywords: strata management talent, LinkedIn tips, staff turnover, competitive hiring, company culture
What Happens When You Let AI Analyse Your Strata Accounts? A Queensland Owner's Eye-Opening Experiment
Four Corners Exposes Strata Manager Scandals: Get ahead of the crisis with expert advice. Learn how to handle tough questions, protect your reputation, and maintain client trust in the face of industry scrutiny. Don't miss this essential guide for strata managers navigating the aftermath of the Four Corners investigation.
This article delves into the critical issue of compliance risk in strata management, highlighted by a recent tragic incident involving a fatal accident on common property. The article explores the severe consequences faced by the strata manager, including potential hefty fines and the devastating personal impact of such a tragedy. It argues for a greater recognition of the significant risks inherent in strata management, emphasising the need for increased professional training, improved service delivery, and a commensurate adjustment of management fees to reflect these heightened responsibilities.
This article discusses critical issues affecting the strata management industry. It features an interview with industry experts on a podcast, delving into topics such as questionable charging practices, accountability gaps, and the challenges of industry reform.
A deadly pattern is emerging in the world’s high rise disasters. From Wang Fuk to Grenfell to Champlain Towers, residents warned, experts hesitated and regulators failed to act. Australia has escaped mass casualties so far—but is that design, response, or luck? This blog asks the hard questions about what must change.
Upcoming webinar: How strata managers are adapting to a new business environment
Wasting Hundreds of Thousands of Dollars of Experts' Time
In December, I'll be presenting with Free Leaseholder in London, to talk about how Australia's strata management system compares to the leaseholder system in the UK.
How Radical Transparency Can Save Your Strata Management Reputation
New conflict of interest disclosure standards are coming into effect for NSW strata management companies on February 3, 2025, impacting how they operate and interact with suppliers. This toolkit explores the 7 key areas managers must now disclose, going beyond insurance commissions to ensure transparency and ethical practices.
Announcing a new training session for real estate property managers
Through the Lens of a Strata Manager: The Practice Behind the Process
Strata Sundowners with Michael Teys, Perth WA, 18 November 2025
Our WA Strata Sundowner is sold out!
The United States of Strata Australia - Part 4
NSW strata owners face tougher regulations. Learn about the new powers of government regulators and how they will impact the industry.
The United States of Strata Australia - Part 6
The United States of Strata Australia - Part 3
The United States of Strata Australia - Part 5
This article challenges the race to the bottom in strata management fees, offering a strategic framework for strata managers to initiate fee discussions, showcase their value, and build stronger client relationships. Discover five key opportunities to address fees throughout the client lifecycle, from pre-appointment discussions to contract renewals, and shift the focus from price to value.
The United States of Strata Australia - Part 2
The Strata Futures Roundtable brought together 50 industry professionals for an open, future-focused discussion on key challenges like ageing buildings, disaster resilience, and climate change—without a set agenda or preconceived outcomes. Hosted by Macquarie Bank and other major sponsors, the event sparked questions about the sector’s future, the role of research in reform, and whether this marks the beginning of a new national movement for strata in Australia.
The United States of Strata Australia - Part 1
The Three Questions That Will Determine Your Firm's AI Survival
Why does everyone in strata management seem to hate their software? From dinosaur desktop platforms to the fear of change that keeps us clinging to outdated systems, this industry has a technology problem. Discover why modern alternatives exist but remain hidden, and what better software could mean for your bottom line and sanity.
Are you struggling to keep up with the increasing demands of strata management? Learn how to simplify your workflow and boost your efficiency.
Discover how to thrive amidst chaos and seize opportunities arising from the Four Corners investigation. Learn expert strategies for adapting your business, securing top talent, and leading the charge in the new era of strata management.
This article discusses the common challenges faced by new strata management businesses. It highlights the "entrepreneurial seizure" that leads to new business formation and the initial thrill of client acquisition. However, it warns of the "Founder's Trap" - the cycle of busyness without financial reward. The article emphasizes the importance of raising prices before increasing headcount and investing in robust operating systems to avoid this trap.
Struggling to manage overwhelming workloads in your strata management business? You're not alone. By applying proven business principles, you can transform your company and improve your quality of life.
Unlock success in your strata management transition with a well-crafted first 100-day plan that showcases your expertise, builds client trust, and highlights the proven steps for setting up a thriving new partnership.
The Future of Vertical Integration in Strata Management Agencies
Discover what really happens behind the scenes when strata managers face a broken business model, disruptive market forces, and vocal critics. Explore how progressives and new entrants are reshaping the industry – while others risk extinction in a changing environment. Read this Saturdays newsletter, ‘The Strata Professional’ for insights and survival strategies for both managers and owners.
As PICA faces a potential $31 million revenue hit from a proposed ban on strata insurance commissions, CEO Bobby Lehane is pushing for government-backed owner education—but is it a solution or a smokescreen? With industry challengers innovating beyond outdated models, the real question is: who will shape the future of strata management?
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A situational analysis is used to take stock of the internal and external factors affecting your business. Using this template will help you define what you have at hand to work with and anticipate what might be coming at you. It’s the first thing you should do when thinking about growth and the future of your business. This template uses the SWOT method with a strata management twist.
Discover essential insights for strata managers from the inaugural Strata Impact Conference. Learn about passive fire safety, mould prevention, effective meetings, sustainable apartments, and automated building inspections.
Strata Management Revenue Model Faces Dual Threat
This article explores the potential risks of overly close relationships between strata lawyers and managers. It examines how these relationships can influence strata decision-making and compromise the interests of owners.
Strata AI: Understanding Your Strata Management Agreement: A Plain English Guide for Committees
NSW owners corporations have mastered the art of deferring repairs and underfunding capital works - but the road ends here. NSW Fair Trading's new enforcement powers mean schemes can no longer kick the can. Ignore your maintenance obligations at your peril. The regulator is watching, and they're ready to act. Regulators in other states are watching too.
Strata pet approval processes remain complex, creating unnecessary disputes and administrative burdens. Should outdated by-laws be scrapped in favor of a simple, law-prescribed notification system, or is the status quo here to stay?
Short-term strata management agreements with termination options are gaining unexpected support. We're exploring the pros and cons of this approach.
Something is wrong in the state of New South Wales
SCA (NSW) faces critical challenges in advancing strata professionalisation. Recent initiatives on standard agreements, ethics codes, and insurance commissions show promise but reveal implementation gaps. As the industry seeks stronger national leadership and clearer standards, questions emerge about the path forward for building trust between managers and owners.
This article argues for a major overhaul of strata management agreements, emphasising transparency, fairness, and flexibility for both owners and managers. It criticises the current standard agreement as unfair and complex, proposing a simpler, more transparent approach.
Private equity is pouring millions into strata management, betting big on AI to revolutionise the industry. But will the technology deliver on its promises? And what does this mean for existing strata managers? The rules of the game are changing – find out if you'll survive the disruption.
This satirical take on strata ownership flips the script at the Strata Futures Roundtable, humorously arguing that the entire concept was flawed from the start—selling "thin air" defined by squiggly lines and legal jargon. With sharp wit and a jab at the infamous "pub test," the piece challenges how we think about ownership, responsibility, and reason in strata living.
Reimagining Client Experience: The True Path to Profitability
Keynote presentation: Sustainably managing the HUMAN capital presented by Michael Teys, Strata management consultant & researcher
Save time with our SOP for repairing and maintaining common property. Learn how to resolve common challenges—like unclear responsibilities and insurance debates—using practical solutions like the 5 W’s formula.
Save time with our SOP for repairing and maintaining common property. Learn how to resolve common challenges—like unclear responsibilities and insurance debates—using practical solutions like the 5 W’s formula.
NSW Fair Trading Commissions Research Into Strata Management Agreements
Strata management agencies must adopt stricter governance, transparency, and compliance measures, as recommended in the latest McGrathNicol report. Key actions include conflict of interest policies, fee transparency, risk management updates, and enhanced complaint handling
Download our free High-Performance Strata Benchmarking Scorecard.
Netstrata's financial dealings, as revealed in the McGrathNicol report, highlight the ethical dilemma of choosing between what's technically right and what's truly right. This case serves as a defining moment for the strata management industry—will it take meaningful corrective action, or continue down the easier path?
No Rehashed Ideas, No Vested Interests: The Strata Conference That Delivers Real Value
New Queensland Laws Create Chaos While Ignoring Critical Building Defects
A thought-provoking exploration of the age-old dilemma in strata management: people or portfolio first? This article delves into the importance of prioritizing profit to achieve sustainable growth, avoiding common pitfalls, and ensuring client satisfaction. Discover the secrets to success in strata management
New conflict of interest disclosure standards are coming into effect for NSW strata management companies on February 3, 2025, impacting how they operate and interact with suppliers. This article explores the 7 key areas managers must now disclose, going beyond insurance commissions to ensure transparency and ethical practices.
NSW Fair Trading isn't watching from the sidelines anymore. New powers let them demand documents, inspect buildings, issue compliance notices, and force professional management on dysfunctional schemes. For strata owners and committees, this isn't just regulatory theatre—it's a fundamental shift from passive oversight to active enforcement that changes everything.
Tired of low-paying strata management clients? Learn how to identify high-value opportunities and command higher fees.
Winning a new client can feel exhilarating, but the hidden risks of a bad fit can outweigh the rewards. Before chasing every opportunity, ensure alignment—because not all wins are worth the cost.
Mascot Towers owners face a harsh reality as their legal bid to dissolve the owners corporation due to insolvency fails. The court ruling highlights the personal liability of strata owners for the corporation's debts, emphasising the unique responsibilities that come with strata ownership. Despite the owners' unfortunate situation, their decisions, including settling lawsuits, halting remediation, rejecting buyout offers, and accepting government assistance, have contributed to their predicament. The judgement serves as a cautionary tale for strata owners, emphasising the importance of understanding their responsibilities and making informed decisions.
Listen to the answers to the questions we didn't get to during a recent webinar with LookUpStrata on the new business environment for strata managers.
Missing the Marketing Moment: How Good Strata Managers Fail to Sell Themselves
Streamline lot owner work approvals with our SOP! Save time, reduce errors, and increase profitability with clear processes for renovation and maintenance requests. Learn about common roadblocks and solutions. Book a free call to discover more!
Strata management fees are a hot topic. Learn how to navigate the industry's challenges and secure a fair future.
The fallout from the ABC's investigative story continues, with discussions underway to ban strata insurance commissions. This article explores the factors influencing the potential ban, including the ACCC's involvement, national crises, and the impact on the Strata Communities Association Australasia.
Ten years ago, Michael Teys swam the English Channel, a gruelling 44km journey. The lessons I learned from that experience—achieving hard things incrementally, daily practice for high performance, never making decisions when distressed, visualising success, and having a supportive crew—apply to both business and life. These lessons are particularly relevant for strata managers, who face challenging tasks ahead. Professionalism will be achieved gradually through consistent daily actions to improve public perception.
This video presents a compelling argument for strata managers to embrace professionalism as a means to increase profitability. Michael Teys, a seasoned expert in the field, delves into the key aspects of strata management professionalism.
Are you trapped in the founder's cycle? Learn how to break free and scale your business with the "switch" technique.
Australian strata schemes face defects, governance failures, and underfunded repairs—but they're not alone. This month, international experts gather at IFMOP 2026 to share solutions from New Zealand, South Africa, Japan, and India. Their research on legal reform, liability, aging buildings, and redevelopment offers lessons Australia urgently needs.
Score your performance against our list of essential assets you need to run an effective business development and growth program. See what that means for the future of your strata management business.
Beyond NSW: The Nationwide Strata Management Transparency Crisis Exposed
Learn how to streamline insurance arrangements for owners corporations with our Standard Operating Procedure (SOP). Discover common challenges—like missed deadlines, premium objections, or funding issues—and practical solutions to stay on top of this crucial task.
Learn how to streamline insurance arrangements for owners corporations with our Standard Operating Procedure (SOP). Discover common challenges—like missed deadlines, premium objections, or funding issues—and practical solutions to stay on top of this crucial task.
There's a renewed optimism within Strata Community Association’s newly elected boards in QLD, NSW, and Victoria, as they aim to rebuild public trust and elevate the profession. Despite recent controversies, experienced and fresh leaders are poised to strengthen governance and drive positive reform. Keywords: Strata Community Association, SCA governance, strata management, public trust, professionalisation.
